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FAQ's

 
       
       
       
       
       
       
 

 
 

 

What is product activation?
Product activation is a quick, anonymous, and secure process that verifies the authenticity of your software. This is done to protect you from the adverse effects of pirated software. The process also verifies that the serial number has not been activated on more systems than allowed by an End-User License Agreement (EULA). No personally identifiable information is required.

Before you use your product, you will need to activate. Simply follow a series of steps, and in minutes, your software will be activated and authenticated. The activation process does not hinder the software's usability. You can use it the same way you always have.

What happens during product activation?
You go through a series of easy steps to activate your software, usually via the Internet (or offline such as email). You enter a product serial number which is used to authenticate the software license, thus unlocking the product. No personal information is required, and the whole process takes just a few minutes.

How soon must I activate my product?
You should activate the product after installation.

Can I install software without activating it?
Yes within the time frame stated in the download email. After installation, you have a certain number of days in which to activate the product. After that period has ended, you need to activate in order to use the product.

What happens if I do not activate my product?
If you do not activate your product within the specified period, your product will stop working.

How can I get a serial number for activation?
After purchasing the product, the software publisher will send you a Product Key. If you cannot find your Product Key in the download email, send an email to sales@softdraft.com.

How do I activate my product?
After purchasing your product via the software publisher’s website and subsequently receiving your Product Key, you simply enter this number into the dialog to activate your product. Typically, activation is completed in just a few minutes via the Internet (online activation). In some cases, offline activation is required. If so, this is accomplished via e-mail.

How does product activation work?
See the How Does Product Activation Work? page for a detailed explanation of how product activation works.

What is done with my product activation information?
The information provided is used to verify that your product is operated within the capacity outlined by its End-User License Agreement (EULA). The activation information you provide will never be linked to your personal customer information.

Can I activate software on more than one computer?
You must purchase the number of users you require for the product and that determines the number of activations that are allowed for your Product Key. Even if you install the software on a network server, each local user on the network using the software must activate their system to use the software.

Why is activation of my software required?
There are many reasons for requiring activation of your software, most importantly to verify that you are purchasing authentic software. This ensures you will receive the highest level of quality and reliability from your product.

Do I need to be online to use software that requires activation?
Once you have activated your product, you do not need to be online to use it. If you wish to transfer or move a license, you must be connected to the Internet to unregister the current system.

What are the End-User License Agreement (EULA) terms for products that require activation?
SoftDraft, LLC, hereby grants to you as a Customer a non exclusive license to use the enclosed Computer Program only on a single computer at a time and only by one user at a time subject to the terms of this agreement. For Program use on more than one computer at a time or by more than one user at a time, you must obtain additional Program Rights from SoftDraft, LLC.

What information is required for product activation?
Product activation requires your product key number. No personal information is needed.

Will product activation affect my software or my computer?
No. Activating your product has no effect on the performance of your computer or software.

How long does it take to complete the activation of my product?
Internet activation (online activation) typically takes less than a minute to complete. It is dependent on the type of Internet technology you are using.

What if I can't immediately activate my software?
The download email specifies the number of days during which you can use the product without activating it. For example, suppose you have 15 days after you receive the download link to activate the product. The software, which is fully functional during this period, after 15 days will stop working until you activate it.

What if I don't have an Internet connection?
You may activate your product by e-mail. Refer to the Email Activation link.

What if I upgrade or get a new computer?
Simply unregister the software and uninstall your software; then, after upgrading or replacing your computer, reinstall the software.

Will I ever have to reactivate my product?
Only in extreme situations. For example, if you upgrade your computer, or if the activation process detects that the license has been tampered with, you will have to reactivate your product.

Will I be able to reinstall and reactivate the product it if my hard drive crashes?
Yes. The software will successfully reactivate in most cases. If your attempt fails, please contact product activation support for help.

Can I uninstall/reinstall my software?
Yes. All you need to do is first unregister the software then uninstall your software on the current machine and reinstall it on a new machine.

What information is collected and transmitted in the product activation process?

The activation process is completely anonymous and never requests, collects, or transmits personal information. It does not scan your hard drive.

More specifically, the activation process gathers a minimal amount of information about the product and your machine to create that request for a product license.

All software products listed herein are products of SoftDraft, LLC and not Autodesk® products. Autodesk®, AutoCAD®, and the AutoCAD® logo are registered in the U.S. Patent and Trademark Office by Autodesk®, Inc.


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