App Support Subscription

An App Support Subscription must be purchased for each user at a single location. Price below indicates price per user. For more than one user type the Number of Users in the “Add to Cart” box.


SKU: app-supportsub Category:


The Annual Support Subscription includes the following:

Unlimited Email Support Cases

Phone Support as required

Help with Activation/Deactivation issues for updated systems or disk crashes

Lost Key Codes, Passwords, or Activation Keys

Links to misplaced or lost downloaded installation files

Support using the internet Computer-to-Computer

Upgrade from one SoftDraft Software AutoCAD version to another

Subscription Does NOT include support for any LT versions

App Support Subscription allows you to submit an unlimited number of cases regarding a support issue by email. An App Support Subscription may be purchased for current SoftDraft Software products. An App Support Subscription must be purchased for each user at a single location.

An App Support Subscription is not available for retired SoftDraft Software products.

Support Case Definition

A Support Case is defined as a single support issue with current SoftDraft Software Product. One incident may involve several interactions with Technical Support to resolve. A reasonable effort will be made to resolve the issue to the customer’s satisfaction. Separate support cases should be sent for multiple or differing types of support issues or requests.

Hours of Operation: 9:00am – 4:00pm Central Time, Monday through Thursday
Product Updates: Yes
Product Upgrades: Yes, one SoftDraft Software AutoCAD version to another
Number of support questions per event: Multiple
Initial Response Time: 12-24 Hours
Email for Support Case: support @

After the order for a Support issue is received, a SoftDraft Support Technician will contact you via email.

Additional information

Subscription Type


Number of Users

Single, 2 Users, 3 Users, 4 Users, 5 Users, 6 Users, 7 Users, 8 Users, 9 Users, 10 Users