Per-incident support allows you to submit one incident regarding one support issue. Per-incident support may be purchased for current SoftDraft Software products.
Per-incident support is not available for retired SoftDraft Software products. SoftDraft provides a complimentary resources for self-help such as our online Support Suite Knowledge Base.
Per-Incident Support is defined as a single support issue with current SoftDraft Software Product. One incident may involve several interactions with Technical Support to resolve. A reasonable effort will be made to resolve the issue to the customer’s satisfaction. Separate per-incidents must be purchased for multiple support issues or requests.
Price: US $50 per incident
Hours of Operation: 9:00am – 4:00pm Central Time, Monday through Thursday
Product Updates: No
Product Upgrades: No
Link for Purchase: Purchase Single Per-Incident Support
SoftDraft Support Suite Website: Public Support Suite Knowledge Base
Number of support questions per event: One
Initial Response Time: 4-8 Hours
Link for Support Case: Submit a Technical Support Case
After the order for a Per-Incident Support case is received, a SoftDraft Support Technician will contact you via email.